TAXI MOM®
“Getting Kids Home Safely”
Parent or Legal Guardian Agreement Form
The Following is an agreement to the financial and operational policies of Taxi Mom. Policies are subject to change at management’s discretion upon written notice.
Taxi Mom® Parent or Legal Guardian Agreement
This is an agreement between Taxi Mom®, LLC and franchisees doing business as (“Taxi Mom®”) and the parent(s) or legal guardian who have signed below. Under this agreement, you agree to pay Taxi Mom to transport your student to and from school, camps, daycares, or recreational facilities in accordance with the terms provided in this agreement.
Fees
Weekly and bi-weekly fees are due and payable at the beginning of each school week (Monday). Parents have the option to choose non-recurring payments by logging into the portal or mobile app each week to submit tuition manually. If you prefer recurring billing, you may opt in for auto-draft through your account.
Alternate payment methods such as cash, check, or money order must be pre-approved by your local office. All invoices and auto-draft transactions are processed on Mondays.
Commitment Pricing
Commitment Pricing ensures stability and predictability for the next 5 or 10 months. Payments are due every 4 weeks on Mondays, allowing for convenient planning and budgeting.
Late Fees
Whether your account is weekly, bi-weekly, or monthly, payments must be received by 11:59 pm CST on Mondays to avoid a $75 late fee, which is applied on Tuesday. If payment is not received within 2 days, your account will be blocked, and your student will not be on the pickup schedule. This constitutes a default and entitles Taxi Mom to all remedies allowed by law, including reasonable attorney’s fees.
Please contact your local office immediately if you experience any issues with your payment.
Termination of Services
You may end this agreement at any time with a 30 business day written notice. Without notice, a $75 termination fee will apply in addition to regular fees. For commitment service accounts, the termination fee without notice is $250.
Refunds and Cancellations
No portion of your weekly payment or outstanding fees will be refunded or canceled in the event of absence, sickness, holidays, school closings, or cancellation of the agreement.
Inclement Weather and Safety
Taxi Mom® does not operate when schools are closed due to inclement weather. We prioritize safety and reserve the right to suspend services in unsafe conditions.
Charges for Partial Weeks
Each location has the discretion to charge either the full week or 50% of the weekly tuition, depending on specific circumstances.
Temporary Riders & Summer Service Policy
Taxi Mom® understands that families may have temporary or seasonal transportation needs. To accommodate this, we offer flexible options:
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Temporary Riders: Must register online in advance and indicate dates of service. Subject to seat availability and payment in advance.
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Summer Transportation: Operates on a flexible schedule. No long-term commitment required, but for consecutive-week bookings, if a week is skipped, a 50% holding fee will apply.
Example: Booking 5 weeks and skipping Week 3 results in a 50% charge for Week 3.
Important Notices
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Weekly Riders: Must pay the full weekly rate whether your student rides 0 or 5 days.
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Daily Riders: Must pay the daily rate for each scheduled day, regardless of attendance. This includes breaks and holidays.
Schedule Change / Additional Payments
For extracurriculars or other special accommodations, additional fees may apply on top of weekly tuition. All schedule changes must be made in the portal or app before 2pm for PM routes and 6am for AM routes. Late requests may not be accommodated.
Break Discounts
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Winter Break, Fall Break, Virtual Days: 50% of the weekly rate is due.
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Spring Break & Thanksgiving Break: Full weekly rate is due. No exceptions.
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Break discounts apply only to weekly and bi-weekly riders. Monthly commitment riders already receive a greater discount and are not eligible.
Unforeseen Events
In case of events such as a government-mandated shutdown (e.g., COVID-19), a temporary rate of 50% of the weekly fee will apply for up to 4 weeks to sustain operations.
Risk Acknowledgement and Legal Agreement
By signing this Agreement, you acknowledge that student transportation carries inherent risk. Taxi Mom® will use its best efforts to transport your student safely and reliably. You agree to release Taxi Mom® from all claims, liabilities, costs, damages, and legal actions of any kind—whether known or unknown—except in the case of gross negligence by Taxi Mom®. Any disputes arising under this Agreement shall be resolved in the appropriate court located in Collin County, Texas.
Reservation Fee
To hold your child’s seat for the new school year, each location may offer a non-refundable early bird reservation fee. Available through mid-May unless otherwise arranged with the territory owner. The fee increases after the deadline.
Tutoring
Taxi Mom® primarily provides transportation during regular school hours. Tutoring services are not guaranteed and depend on local availability. Additional fees apply.
Rules of Safety on the Vans
Seat belts must be worn. No standing is allowed. Students must obey the driver. Inappropriate behavior is not tolerated. Zero tolerance applies to aggressive or unsafe conduct.
Rider Expectations
Students must use inside voices, no fighting, wear shoes, and follow directions. No photos, video calls, or inappropriate behavior. Headphones are required for device use.
Electronic Devices & Personal Belongings
Taxi Mom® is not responsible for lost or stolen items. Students must use headphones and refrain from video use.
Illness & Cleanliness
Keep sick children at home. Masks required if coughing or symptomatic. Cleaning fee of $150 applies for bodily fluid messes.
COVID-19 Liability Waiver
Parents assume all risks related to COVID-19. Taxi Mom® is not liable for exposure or infection.
Special Needs
Medical conditions and special requirements must be noted in registration. If accommodations can’t be met, service may be discontinued.
Additional Riders
Unregistered friends may not ride. All additional riders must be registered. Fees apply. Booster seats required by law for children under 8 years or under 80 lbs.
Damage & Liability
Parents are responsible for damage caused by their student, including damage to the shuttle, injury to others, or soiled interiors.
Driver Responsibilities
Drivers will not enter homes. Dogs must be secured. If a student needs help locking the door, the driver may assist briefly.
Hours of Operation
Monday–Friday, August–June, 6:00 AM–5:00 PM. Closed on school holidays, Labor Day, Thanksgiving Break, Christmas Break, New Year’s Day, and Memorial Day.
Photo/Video Release
Option to grant or deny permission for promotional use of student photos.
Acknowledgement
By signing or selecting "YES" online, you agree to all policies outlined in this agreement.
I hereby DO NOT give my permission for any images of my student.
By clicking Yes on the policy, you acknowledge and agree to our terms. Be sure to review item #15 and email us with your decision to your local Taxi Mom provider, otherwise, we will reach out to you.
Childs:
Parent or Guardian Name (Print):
I/We have reviewed the Taxi Mom® Parent Agreement and understand and agree to the terms of enrollment either written or electronically by agreeing to YES on our website.
Signature & Date:
By: ________________w/Taxi Mom®
